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Patient and Family Advisory Council (PFAC)

The Patient and Family Advisory Council (PFAC) is a group of caregivers, parents, and Imagine Pediatrics team members who work together to improve care. Families bring their real experiences, and our team listens, learns, and acts on their ideas. 

When families and care and tech teams work side by side, we create better care and stronger support together. PFAC Advisors:

Share their personal experiences to help us see what is working and what could be better.

Provide feedback on care, services, technology, and communication.

Partner with our doctors, nurses, and tech teams to shape our tech-enabled care model.

Actively support engagement and
enrollment of new families.

Review and help improve family-facing materials so they are easy to understand and use.

Collaborate on short or long-term projects that enhance care and family experience.

Join Us

PFAC gives our families a voice. Together, we work to improve the quality, safety, and experience of care for all children and families with special health care needs.

If you or your child have received care from Imagine Pediatrics, you can apply to be an Advisor. No special experience is needed. We provide training and support. For more information email: [email protected]

Apply Here

Peer-to-Peer Support Groups for Caregivers

Caring for a child with special health care needs can be challenging, but you don’t have to do it alone. PFAC offers Peer-to-Peer (P2P) Support Groups where caregivers can connect, share experiences, and support one another.

Learn More

Helpful videos

Learn more about how we help families like yours

Kelli Lewis with her children, sharing her caregiver story with Imagine Pediatrics

Mission Moments: Kelli, Ahav, and Analiel Find Hope with Imagine Pediatrics

For Kelli, caring for more than one child with mental health challenges is very hard. In the past, she worried a lot and made many hospital trips. Imagine Pediatrics helped Kelli and her family end the cycle of hospital trips.  

Mission Moments: Claire & Koa Find Support with Imagine Pediatrics 

Caring for a child with special health needs is hard. Claire says Imagine Pediatrics supports her and her son Koa so he can have more safe days at home. We also work with her child’s doctors and specialists. This team approach gives Claire peace of mind.

Dr. Patricia Hayes, our Chief Medical Officer, explains how Imagine Pediatrics partners with a child’s current doctors and care team to provide more access to medical, mental health, and social support. So children with special health care needs can spend less time in the hospital and more safe days at home.

How It Works

Dr. Patricia Hayes, our Chief Medical Officer, explains how Imagine Pediatrics provides more access to medical, mental health, and social support. So children with special health care needs can spend less unnecessary time in the hospital and more safe days at home.